Wednesday, 22 December 2021

Studentnet’s Holiday Availability 2021/2022

 

The Cloudwork Support team would like to wish you all a fabulous Christmas plus a happy and safe New Year!

We just wanted to let you know that all of our normal 24x7 monitoring systems and emergency response arrangements will be in place and operational over the entire holiday period.

The following restrictions will apply over the festive season:

  • An embargo will apply on all changes or requests for implementation of new feature between 10am December 24th  2021 and 10am January 10, 2021
  • All existing account provisioning implementations will continue on their agreed to schedules. No new account provisioning implementations will commence until after the commencement of Term 1, 2022.
Between mid December and mid January key vendors do not allow any planned changes. This restricts our ability to complete new orders and to change services.  If you have plans during this period please contact us now for further details about how you may be affected, and please submit orders early to avoid delays.

Between the 24th of December and the 10th of January, Studentnet will have skeleton NOC staff available. Non-urgent issues are best communicated via either:Of course our normal emergency support and operation services still apply. For urgent issues, the contact number for the NOC is +61 2 9281 3905.

Once again please have a safe and joyous festive season.

The Studentnet Team



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