Wednesday, 22 December 2021

Studentnet’s Holiday Availability 2021/2022

 

The Cloudwork Support team would like to wish you all a fabulous Christmas plus a happy and safe New Year!

We just wanted to let you know that all of our normal 24x7 monitoring systems and emergency response arrangements will be in place and operational over the entire holiday period.

The following restrictions will apply over the festive season:

  • An embargo will apply on all changes or requests for implementation of new feature between 10am December 24th  2021 and 10am January 10, 2021
  • All existing account provisioning implementations will continue on their agreed to schedules. No new account provisioning implementations will commence until after the commencement of Term 1, 2022.
Between mid December and mid January key vendors do not allow any planned changes. This restricts our ability to complete new orders and to change services.  If you have plans during this period please contact us now for further details about how you may be affected, and please submit orders early to avoid delays.

Between the 24th of December and the 10th of January, Studentnet will have skeleton NOC staff available. Non-urgent issues are best communicated via either:Of course our normal emergency support and operation services still apply. For urgent issues, the contact number for the NOC is +61 2 9281 3905.

Once again please have a safe and joyous festive season.

The Studentnet Team



Wednesday, 20 October 2021

Studentnet Advisory TLS 1.2 upgrade & Windows 11 support for TL 1.3

 Hello IT Admins,

We have 2 TLS related advisories for Microsoft Windows listed below.

1. Windows Network TLS 1.2 Upgrades affecting on-prem provisioning

As part of good security practice, many IT admins are upgrading their Windows networks to support TLS 1.2 and deprecating the use of TLS 1.0 and 1.1. This upgrade can affect the processing of Studentnet's Cloudwork Identity Node(CwIN) located on your school premises.

Studentnet started observing CwIN operating issues yesterday(20/10/21) morning. The symptoms are that Cloudwork's on premises provisioning of accounts from your management system to your AD appears to fail to complete.

Studentnet is issuing this advisory to inform you of the issue. There are a variety of solutions depending upon the upgrade status of your various Windows components.

We'd like to discuss the options with you prior to implementing the most appropriate solution for your school. If you experience any difficulty with completion of your account provisioning we request you to please log a ticket on our help portal(here: support.studentnet.net) or by sending an email to help@studentnet.net.

More information on the impact of upgrading to TLS 1.2 on a Windows network is available here:  

2. Windows 11 clients unable to login to Office

Microsoft are enforcing a very hard implementation of TLS 1.3 in Windows 11. At the moment our Cloudwork infra-structure needs an upgrade to support TLS 1.3 but that upgrade will be very disruptive as it involves an entire re-start of our technology stack - something one does not do lightly especially at one of the busiest times of the year for schools.

We have a temporary fix for the problem...

For the moment users on Windows 11 will need to disable TLS 1.3.

This option is under Internet Options -> Advanced

It seems that windows 11's implementation of TLS 1.3 prevents Windows 11 from correctly talking to Cloudwork, however forcing it to use TLS 1.2 works.

We're working on a solution to this issue, however it will represent a fairly large infrastructure update to Cloudwork, and is unlikely to be completed before the Christmas break.


Once we have upgraded our infrastructure to support TLS 1.3 we will send out an advisory at which point those users that have implemented the above fix will need to undo it.

Regards,

The Studentnet Team
PS: Remember to join our LinkedIn Group

Tuesday, 19 October 2021

Studentnet and Cloudwork - Support when you need it!

 

Studentnet excited to announce that we have updated our support structure. For anyone that has worked with us - you know our responses are swift and we work with you to solve any issues!

If you need to contact our support team we have 4 ways:
1) Click the HELP button on the bottom right of https://studentnet.net/  pages.
2) Email us on help@studentnet.net
3) Go to our help and knowledge base page
4) Tweet a Direct message to us - @studentnet Studentnet Team

 We also plan to have a WEBINAR in the next few weeks on our launch of Version 41 - so watch this space!
 
Also please make sure you join our LINKEDIN GROUP.
 










All the best,
Studentnet Team
 

Monday, 26 July 2021

Studentnet Cloudwork V40 Release Notes: Smart ID – API(TASS) & flexible Parent accounts

Studentnet is pleased to advise that our latest version 40 is now available for release and deployment at schools.

V40 is a major release implementing full support for the TASS IdM API plus further improvements to Adobe integration. V40 also introduces the concept of Smart ID that extends the concept of Single Sign On to provide smarter authentication flexibility – great for parents!

Our objective with this release was to continue our program of integrations with the systems and apps used in modern Australian schools. Look for further integration support for Azure AD to come in 2021.

Please find below the V40 release notes.

V40 New Features

  • TASS integration: The first version of TASS Sync Profiles is now available

  • Multi-email address flexibility: Email addresses have been reworked to allow users to have secondary email addresses

  • IP address blocking: A new feature has been added to the Authorization Rules allowing controlling service access based on IP address

  • Authorization Rules: More options have been added to control how Authorization Rules are applied

  • Dashboard: OpenID Connect IDP details can now be accessed in the dashboard

V40 Improvements

  • Adobe: A number of bug fixes have been implemented for Adobe Provisioning  

    Dashboard-Messaging: Updated bulk message workflow to enable marking users as "Welcome message sent" once the bulk welcome has been delivered

    Dashboard-MFA: A UI update now allows admins to to manually enter the Multifactor Secret on devices that can not scan QR Codes when implementing multifactor authenticator apps

    Authentication: OpenID Connect authentication now supports username hinting and forced authentication

    Password Policies: Improved Active Directory integration allowing Cloudwork to better support Fine Grained Password Policies in Active Directory


    Miscellaneous: Other minor bugfixes and improvements


    oOo

 

Tuesday, 23 March 2021

Studentnet Cloudwork V39 Release Notes: Adobe Cloud integration & modern UI

Studentnet is pleased to advise that our latest version 39 is now available for release and deployment at schools.

V39 is a major release implementing full integration of Adobe Cloud for the first time. V39 also represents the first stage of implementing our simpler, easier to use and more dynamic modern user interface. 

Our objective with this release was to start a new phase of integrations with the systems and apps used in modern Australian schools. Look for further integrations with JSTOR, TASS and Azure AD to come in 2021.

Please find below the V39 release notes.

V39 New Features

  • Modern UI: First stage in Cloudwork's journey to modernise the look of our Admin UI

  • Adobe Cloud: Automated account provisioning with Adobe Cloud

  • OpenID Connect: Administrators can control which attributes are available to OpenID Connect applications

  • Improved Admin permissions: New admin permissions have been added to control who can see or edit recovery information for users

V39 Improvements

  • Improvement: Bulk Welcome messages no longer get sent to suspended users unless a checkbox is enabled

  • Improvement: Single Sign On views now more accurately display some default settings

  • Improved Mobile App support: OpenID Connect Tokens include more data to support mobile apps such as DigiStorm and EnrolHQ

  • Fix: Fixed a bug in metadata generation when customising organisation name or description

  • Fix Google Classroom: Numerous fixes and improvements to Google Classroom syncing

  • Fix: Other minor bug fixes and improvements

All new school implementations will be on to V39. Schools will be scheduled to upgrade at an agreed time. Schools on releases prior to V37 will require detailed conversion. To schedule your upgrade please either lodge a support ticket or send an email to support@studentnet.net.

Thank You

The Studentnet Team
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STUDENTNET® -
Make the Cloud Yours!
Information Desk
info@studentnet.id studentnet.id Tel +61 2 9281 1626
Suite 1, 89 Jones St Ultimo NSW 2007 Australia NOC +61 2 9281 3905
ABN:90 001 966 892
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Copyright © 2021 Studentnet®

Studentnet®, Cloudwork®, Make the Cloud yours®, The Studentnet® logo, and Isonet® are registered trade marks 796793, 1550282, 1480792, 799597, and 1022051, respectively of Studentnet. All other trademarks, trade names or company names referenced herein are used for identification purposes only and are the property of their respective owners.

Studentnet is a wholly owned subsidiary of Twin-K Computers Pty Ltd, ABN 90 001 966 892

Privacy Notice: You have received this email because you or your school are users of NextMail or Studentnet services. If you wish to unsubscribe from this list you can do so by either replying to this email requesting to be unsubscribed or by visiting the link at the bottom of this email. Thank You.

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Thank you for your interest in Studentnet's Cloudwork and IdentiLab identity management solutions for school education.


Thursday, 22 October 2020

Studentnet Cloudwork V37 Release Notes: Account Provisioning - Improved Visibility and Control

Studentnet is pleased to advise that our latest version 37 is now available for release and deployment at schools.


V37 is a major new release delivering significant improvements to our existing account provisioning functionality. Our objective was to increase the visibility of the provisioning configuration to school IT administrators. At the same time we have aimed to increase the control of the provisioning process to those administrators.

Delivering V37 has improved the communication and control architecture between the on premises Cloudwork Identity Node(CwIN) and the Cloudwork Identity Manager(CwIM) located at Studentnet.

Please find below the V37 release notes.

V37 New Features

  • Account Provisioning Sync Profiles can now be created and controlled from the Dashboard
    • display existing data attribute from the management system account source to the network directories and services
    • edit and create new attribute mappings
    • manually execute provisioning process: in read only report and test modes as well as production modes
    • realtime updates to provisioning configuration
    • more flexible scheduling of provisioning processes
  • To create a new Active Directory sync profile follow this breadcrumb: Home>Sync Profiles>New Provisioning Sync Profile

V37 Bug Fixes

  • Fixed an issue affecting changing expired passwords
  • Fixed an issue that occasionally prevented logos and background images loading correctly
  • Improved user experience when editing Attribute Maps for SSO services
  • Changed cookie behaviour to enable Cloudwork to continue to work in iFrames under new browser policies
  • Other bugfixes and improvements
All new implementations of provisioning at schools will be on the V37 architecture. Schools utilising V36 account provisioning will need to schedule an upgrade. To do so please either lodge a support ticket or send an email to support@studentnet.net.

Thank You

The Studentnet Team
--
STUDENTNET® - ANZIA Awards 2011 Privacy Finalist
                            Highly Commended: Australian Privacy Awards 2008
Information Desk info@studentnet.id studentnet.id                Tel +61 2 9281 1626
Suite 1, 89 Jones St Ultimo NSW 2007 Australia                            NOC +61 2 9281 3905
ABN:90 001 966 892

_____________________________________________________________

q Reduce, Reuse, Recycle  | P Please consider the environment before printing this e-mail

Copyright © 2020 Studentnet®
Studentnet®, Cloudwork®, Make the Cloud yours®, The Studentnet® logo, and Isonet® are registered trade marks 796793, 1550282, 1480792, 799597, and 1022051, respectively, of Twin-K Computers Pty Ltd. All other trademarks, trade names or company names referenced herein are used for identification purposes only and are the property of their respective owners.
Studentnet is a wholly owned subsidiary of Twin-K Computers Pty Ltd, ABN 90 001 966 892
--
Thank you for your interest in Studentnet's Cloudwork and IdentiLab identity management solutions for school education.
 

Studentnet Cloudwork V36 Release Notes

Studentnet is pleased to advise that V36 has now completed internal testing and testing with our beta test schools. V36 is now available to be deployed at all schools.

Please find below a brief description of newly available improvements in our V36 release.

V36 New Features

  • Sync profile settings to allow more control of Organisational Units when importing users into Cloudwork
  • Allow password reset to use email if logging in with email is enabled
  • Password complexity rules when creating users, changing passwords in CloudworkID, resetting passwords etc. For more information, Please visit our Cloudwork wiki here: https://wiki.studentnet.net/index.php/Password_Complexity
  • Cloudwork will now respect password reuse rules in AD
  • Changing Theme settings will now show in reports
  • Hide users from the global contacts list in Google when suspended in Cloudwork if the setting is enabled
  • View Cloudwork status via Link in the Dashboard Help page
  • Google Classroom option to prevent deleting teachers
  • Added Deleted group actions to Group Sync Profiles

V36 Bug Fixes

  • Features like "Remember Me" and changes to log in theme did not work as expected
  • Unicode characters for different languages in message templates didn't work as expected
  • Longer welcome messages didn’t work as expected
  • Fixed a bug that prevented users from enabling MFA if recovery mobile has formatting
  • Other minor bug fixes and improvements

Wiki Updates

We have added documentation on the following topics to our wiki:

Also documentation for the following services has been added or improved:

A scheduled deployment program has commenced. Please advise if you have special deployment requirements.

Deploying to V36 involves a brief outage of 1-2minutes during which new sign ins are not completed. Existing signed in sessions are not affected by deployment.

To schedule a time for your school's instance upgrade please submit a support ticket or email your request to dlim@studentnet.id.

Thank you

The Studentnet Team
--
STUDENTNET® - ANZIA Awards 2011 Privacy Finalist
                            Highly Commended: Australian Privacy Awards 2008
Information Desk info@studentnet.id studentnet.id                Tel +61 2 9281 1626
Suite 1, 89 Jones St Ultimo NSW 2007 Australia                            NOC +61 2 9281 3905
ABN:90 001 966 892

_____________________________________________________________

q Reduce, Reuse, Recycle  | P Please consider the environment before printing this e-mail

Copyright © 2020 Studentnet® ,  
Studentnet®, Cloudwork®, Make the Cloud yours®, The Studentnet® logo, and Isonet® are registered trade marks 796793, 1550282, 1480792, 799597, and 1022051, respectively, of Twin-K Computers Pty Ltd. All other trademarks, trade names or company names referenced herein are used for identification purposes only and are the property of their respective owners.
Studentnet is a wholly owned subsidiary of Twin-K Computers Pty Ltd, ABN 90 001 966 892

Privacy Notice: You have received this email because you or your school are users of NextMail or Studentnet services. If you wish to unsubscribe from this list you can do so by either replying to this email requesting to be unsubscribed or by visiting the link at the bottom of this email. Thank You.
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Thank you for your interest in Studentnet's Cloudwork and IdentiLab identity management solutions for school education.