Studentnet’s Holiday Availability 2021/2022

 

The Cloudwork Support team would like to wish you all a fabulous Christmas plus a happy and safe New Year! We just wanted to let you know that all of our normal 24x7 monitoring systems and emergency response arrangements will be in place and operational over the entire holiday period. The following restrictions will apply over the festive season: An embargo will apply on all changes or requests for implementation of new feature between 10am December 24th  2021 and 10am January 10, 2021 All existing account provisioning implementations will continue on their agreed to schedules. No new account provisioning implementations will commence until after the commencement of Term 1, 2022. Between mid December and mid January key vendors do not allow any planned changes. This restricts our ability to complete new orders and to change services.  If you have plans during this period please contact us now for further details about how you may be affected, and please submit orders early to avoid delays. Between the 24th of December and the 10th of January, Studentnet will have skeleton NOC staff available. Non-urgent issues are best communicated via either: submitting a ticket via (https://support.studentnet.net), or sending an email to help@studentnet.net limited phone support will be available during business hours on +61 2 9281 1626 Of course our normal emergency support and operation services still apply. For urgent issues, the contact number for the NOC is +61 2 9281 3905. Once again please have a safe and joyous festive season. The Studentnet Team

Studentnet Advisory TLS 1.2 upgrade & Windows 11 support for TL 1.3

 Hello IT Admins,

We have 2 TLS related advisories for Microsoft Windows listed below.

1. Windows Network TLS 1.2 Upgrades affecting on-prem provisioning

As part of good security practice, many IT admins are upgrading their Windows networks to support TLS 1.2 and deprecating the use of TLS 1.0 and 1.1. This upgrade can affect the processing of Studentnet's Cloudwork Identity Node(CwIN) located on your school premises.

Studentnet started observing CwIN operating issues yesterday(20/10/21) morning. The symptoms are that Cloudwork's on premises provisioning of accounts from your management system to your AD appears to fail to complete.

Studentnet is issuing this advisory to inform you of the issue. There are a variety of solutions depending upon the upgrade status of your various Windows components.

We'd like to discuss the options with you prior to implementing the most appropriate solution for your school. If you experience any difficulty with completion of your account provisioning we request you to please log a ticket on our help portal(here: support.studentnet.net) or by sending an email to help@studentnet.net.

More information on the impact of upgrading to TLS 1.2 on a Windows network is available here:  

2. Windows 11 clients unable to login to Office

Microsoft are enforcing a very hard implementation of TLS 1.3 in Windows 11. At the moment our Cloudwork infra-structure needs an upgrade to support TLS 1.3 but that upgrade will be very disruptive as it involves an entire re-start of our technology stack - something one does not do lightly especially at one of the busiest times of the year for schools.

We have a temporary fix for the problem...

For the moment users on Windows 11 will need to disable TLS 1.3.

This option is under Internet Options -> Advanced

It seems that windows 11's implementation of TLS 1.3 prevents Windows 11 from correctly talking to Cloudwork, however forcing it to use TLS 1.2 works.

We're working on a solution to this issue, however it will represent a fairly large infrastructure update to Cloudwork, and is unlikely to be completed before the Christmas break.

Once we have upgraded our infrastructure to support TLS 1.3 we will send out an advisory at which point those users that have implemented the above fix will need to undo it.

Regards,

The Studentnet Team
PS: Remember to join our LinkedIn Group

Studentnet and Cloudwork - Support when you need it!

 

Studentnet excited to announce that we have updated our support structure. For anyone that has worked with us - you know our responses are swift and we work with you to solve any issues!

If you need to contact our support team we have 4 ways:
1) Click the HELP button on the bottom right of https://studentnet.net/  pages.
2) Email us on help@studentnet.net
3) Go to our help and knowledge base page
4) Tweet a Direct message to us - @studentnet Studentnet Team

 We also plan to have a WEBINAR in the next few weeks on our launch of Version 41 - so watch this space!
 
Also please make sure you join our LINKEDIN GROUP.
 

All the best,
Studentnet Team
 

Studentnet Cloudwork V40 Release Notes: Smart ID – API(TASS) & flexible Parent accounts

Studentnet is pleased to advise that our latest version 40 is now available for release and deployment at schools.

V40 is a major release implementing full support for the TASS IdM API plus further improvements to Adobe integration. V40 also introduces the concept of Smart ID that extends the concept of Single Sign On to provide smarter authentication flexibility – great for parents!

Our objective with this release was to continue our program of integrations with the systems and apps used in modern Australian schools. Look for further integration support for Azure AD to come in 2021.

Please find below the V40 release notes.

V40 New Features

• TASS integration: The first version of TASS Sync Profiles is now available

• Multi-email address flexibility: Email addresses have been reworked to allow users to have secondary email addresses

• IP address blocking: A new feature has been added to the Authorization Rules allowing controlling service access based on IP address

• Authorization Rules: More options have been added to control how Authorization Rules are applied

• Dashboard: OpenID Connect IDP details can now be accessed in the dashboard

V40 Improvements

• Adobe: A number of bug fixes have been implemented for Adobe Provisioning  

  Dashboard-Messaging: Updated bulk message workflow to enable marking users as "Welcome message sent" once the bulk welcome has been delivered

  Dashboard-MFA: A UI update now allows admins to to manually enter the Multifactor Secret on devices that can not scan QR Codes when implementing multifactor authenticator apps

  Authentication: OpenID Connect authentication now supports username hinting and forced authentication

  Password Policies: Improved Active Directory integration allowing Cloudwork to better support Fine Grained Password Policies in Active Directory

  
  Miscellaneous: Other minor bugfixes and improvements
  

  
  

  oOo

 

Studentnet Cloudwork V39 Release Notes: Adobe Cloud integration & modern UI

Studentnet is pleased to advise that our latest version 39 is now available for release and deployment at schools.

V39 is a major release implementing full integration of Adobe Cloud for the first time. V39 also represents the first stage of implementing our simpler, easier to use and more dynamic modern user interface. 

Our objective with this release was to start a new phase of integrations with the systems and apps used in modern Australian schools. Look for further integrations with JSTOR, TASS and Azure AD to come in 2021.

Please find below the V39 release notes.

V39 New Features

• Modern UI: First stage in Cloudwork's journey to modernise the look of our Admin UI

• Adobe Cloud: Automated account provisioning with Adobe Cloud

• OpenID Connect: Administrators can control which attributes are available to OpenID Connect applications

• Improved Admin permissions: New admin permissions have been added to control who can see or edit recovery information for users

V39 Improvements

• Improvement: Bulk Welcome messages no longer get sent to suspended users unless a checkbox is enabled

• Improvement: Single Sign On views now more accurately display some default settings

• Improved Mobile App support: OpenID Connect Tokens include more data to support mobile apps such as DigiStorm and EnrolHQ

• Fix: Fixed a bug in metadata generation when customising organisation name or description

• Fix Google Classroom: Numerous fixes and improvements to Google Classroom syncing

• Fix: Other minor bug fixes and improvements

All new school implementations will be on to V39. Schools will be scheduled to upgrade at an agreed time. Schools on releases prior to V37 will require detailed conversion. To schedule your upgrade please either lodge a support ticket or send an email to support@studentnet.net.

Thank You

The Studentnet Team
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